Your rights survive. Licences already granted survive termination, and the licence on delivered content is perpetual. Your credits don't — plan credits expire once the period ends, though you keep them until then. Your files sit in between: finished files stay available in your account for download, and nothing in the policies states what happens after an account closes. That's the gap worth acting on.
Three things are at stake and people assume they behave the same way. They don't, and only one of them is fully answered in the documents.
What are the three things?
Rights, credits and files. Separate questions with separate answers.
| Rights | Credits | Files | |
|---|---|---|---|
| What happens | Survive termination. The licence on delivered content is perpetual | Plan credits expire once the period ends | Stay available in your account for download. Nothing states what happens after closure |
| Is it settled? | Yes, in the terms | Yes, in the cancellation policy | **No** — the policies are silent on this |
| What to do | Nothing | Spend what's left before the period ends | Export as you go, regardless |
Source: Hexcoded Terms of Service, Cancellation Policy and Shipping & Delivery Policy, checked September 2026. Terms change — verify before relying on this.
What happens to your rights?
They survive, and the terms are explicit about it.
Two provisions do the work. The licence on delivered content is perpetual — so anything you've generated and taken delivery of stays licensed to you. And the terms state that sections which by their nature should survive, including licences already granted, survive termination.
Which means cancelling doesn't retroactively affect work you've already made. Your published campaigns, your delivered episodes, your finished ads all remain licensed on the same terms they were delivered under.
One nuance worth reading. "On the same terms" includes the limits. The scope is still digital only, and where a human creator appears the light-edits restriction still applies. Cancelling doesn't narrow your rights and it doesn't widen them either.
Cancelling doesn't narrow the rights you already have. It doesn't widen them either.
What happens to your credits?
You keep them until the period ends, then the plan ones expire.
Cancellation is scheduled for the end of your current billing period, with no fee and no notice period required. You keep full access and your remaining plan credits until that date.
After it passes, unused plan credits expire. Plan credits don't roll over at any point in the normal course either — they reset monthly — so expiry at cancellation is consistent with how they already behave rather than a penalty for leaving.
Top-up credits are separate. They're valid for twelve months from issue, which makes them the thing worth checking before you cancel rather than the plan allowance.
What happens to your files?
This is the gap, and it's worth being direct about it.
The policies state that finished files stay available in your account for download. That's a statement about the normal course rather than about account closure, and nothing in the documentation states what happens to them afterwards.
So the honest answer is that it isn't specified. Which means the sensible assumption is the conservative one.
Where this falls short. An unspecified policy isn't a bad policy — it's an unanswered question. What makes it worth acting on is that the downside is asymmetric. If files persist, exporting cost you nothing. If they don't, exporting was the only thing that would have saved them.
Your rights are settled. Your files aren't. Export as though the second answer is the bad one.
Why does this matter more than it sounds?
Because there's a recent example of rights and storage failing independently.
When OpenAI discontinued Sora, data associated with Sora accounts was set to be deleted after the cutoff dates — while files already exported were unaffected.
Two separate things happened there. Access to the service ended, which was announced and survivable. And platform-stored files were deleted, which was also announced and only survivable if you'd acted.
The people who came out of it fine weren't the ones who read the terms carefully. They were the ones who had already exported.
What should you actually do?
Four things, and the first one is the only one that matters.
Export finished work as you go
Not at the end of a project, and not when you're thinking about cancelling. Platform storage is a convenience rather than an archive, and this is the only step that protects you regardless of what any policy says.
Keep your own original inputs outside the platform
The photographs you uploaded, the reference art you made, your scripts. Saved references live in your workspace; your source material should live somewhere you control.
Check your top-up balance before cancelling
Plan credits expire at the period end. Top-ups are valid twelve months from issue, so they're the ones worth spending or accounting for.
Do the work before the period ends
You keep full access and remaining plan credits until that date. There's no reason to stop generating the moment you decide to leave.
What about refunds?
Separate question, and the answer is narrower than people hope.
There's no satisfaction refund — a render that succeeds and disappoints isn't refundable. Failed renders return credits automatically, which is a different mechanism.
Money refunds cover a specific set: duplicate charges, wrong amounts, charges after cancellation, and paid-but-not-delivered. Those process in five to seven business days.
So cancelling isn't a route to recovering spend. It stops future billing, and that's what it does.
What about actor consent records?
Not your files, and not affected by your cancellation.
A human creator's consent record is kept permanently by the platform as proof that consent existed, independent of any particular customer's account. Master face and voice recordings are kept only while brand content generated with that likeness remains licensed, then deleted or irreversibly anonymised.
Which is worth knowing for a rights review. The consent evidence behind a creator in your delivered work doesn't disappear because you cancelled — but your own record of which creator appears in which project is yours to keep, and that's the part a reviewer asks about.
Cancellation, refund and delivery terms described here are as published by Hexcoded, current as of the publication date. The treatment of stored files after account closure is not specified in those documents. Hexcoded's terms are governed by the laws of India, with jurisdiction in Gurugram, Haryana. Nothing here is legal advice.
- Your rights survive. Licences already granted survive termination, and delivered content is perpetually licensed
- That includes the limits. Digital-only scope and light-edits restrictions still apply to work you keep
- You keep access and remaining plan credits until the period ends. Then unused plan credits expire
- Top-up credits are separate and valid twelve months. Those are the ones worth checking before cancelling
- Files stay available in your account for download. What happens after closure isn't specified
- Export as you go. If files persist you lost nothing; if they don't, exporting was the only thing that helped
- Cancelling isn't a refund route. No satisfaction refunds, and money refunds cover a narrow set of billing errors
- Actor consent records are kept permanently by the platform, independent of your account
Yes. The licence on delivered content is perpetual, and the terms state that licences already granted survive termination. Cancelling doesn't retroactively affect work you've already generated and taken delivery of.
You keep full access and remaining plan credits until the end of your current billing period, then unused plan credits expire. Plan credits don't roll over in the normal course either. Top-up credits are separate and valid for twelve months from issue.
Finished files stay available in your account for download, but nothing in the policies states what happens after an account closes. It's unspecified rather than settled — which is why exporting as you go is worth doing regardless of what any policy says.
No fee and no notice period required. Cancellation is scheduled for the end of your current billing period, and you keep access and remaining plan credits until that date.
Not for spend you've already made. There's no satisfaction refund, though failed renders return credits automatically. Money refunds cover duplicate charges, wrong amounts, charges after cancellation and paid-but-not-delivered, processing in five to seven business days.
Yes. Cancelling doesn't widen your rights any more than it narrows them. The scope is still digital only, and where a human creator appears the light-edits restriction still applies to content you keep using.
Yours to keep, within the same scope
Licences already granted survive termination, and delivered content is perpetually licensed. What isn't specified is what happens to platform-stored files after closure — which is the argument for exporting as you go.
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